Last Updated: November 2, 2026
This Money-Back Guarantee forms part of our Terms of Service and sits alongside our Subscription Policy. It explains when the price you paid can be returned to you, whether under our own guarantee, at our discretion, or under the law of the place where you live. Words defined in the Terms of Service have the same meaning here.
1. The guarantee, and when it is open to you
Whose purchases it covers
This guarantee applies in addition to the refund rules set out in our Terms of Service and to any refund rules that the law makes available to you. It applies where you purchased directly from our website and were offered a money-back guarantee at checkout. Where a purchase was made through the Apple App Store or Google Play, it is not covered by this guarantee, and refunds for it are handled by the relevant store under its own policy.
The step you have to take
You are eligible to receive a refund under this guarantee provided that you contact us at support@roohy.com within 30 days after your initial purchase and before the end of your subscription period.
What falls outside it
This guarantee covers your first subscription period only. It does not cover any one-time add-ons that you may buy alongside your subscription.
2. Other refund requests
Where we stand by default
We value your experience and want to make sure you feel supported. That said, if you do not meet the conditions set out above, payments are generally non-refundable and non-exchangeable, unless this document states otherwise or applicable law requires otherwise.
Cases we look at one by one
Refund requests that fall outside those conditions may still be considered by us case by case and granted at our sole discretion. To submit such a request, please write to us at support@roohy.com.
Grounds for turning a request down
In any case, we reserve the right to decline a refund where you have violated any provision of our Terms of Service.
3. Consumers in the EEA and the UK
The 14-day right of withdrawal
If you are a consumer resident in the European Economic Area or the United Kingdom, you have the legal right to withdraw from a contract for the purchase of digital services within 14 days of the day on which the contract is concluded, without giving any reason and without incurring any additional cost.
Each separate purchase, including any add-on, is a separate contract with its own withdrawal period. If you start a trial or an introductory offer that automatically converts into a paid subscription, the contract is concluded, and the withdrawal period starts, on the day you start that trial or offer.
Telling us that you withdraw
To exercise your right of withdrawal, please notify us by email at support@roohy.com before the 14-day withdrawal period expires. You may use the model form at the end of this document, but you are not obliged to.
Where the subscription was purchased through the Apple App Store or Google Play, the reimbursement is processed through that store, and a refund request should be submitted to it.
How the money comes back to you
If you withdraw from the contract, we will refund all payments received from you under that contract up to the date on which we receive your notice of withdrawal, without undue delay and in any event no later than 14 days from that date, using the same payment method as the original transaction, unless you have expressly agreed otherwise. You will not incur any fee as a result of the reimbursement.
When the Service has already been delivered
You can ask us to start providing the Service before the 14-day withdrawal period ends. If you do so and confirm that you understand you will lose your right of withdrawal once the Service has been fully provided, the following applies:
- once the Service has been fully provided, you can no longer withdraw;
- if you withdraw before that, we will refund what you paid, minus an amount proportionate to the part of the Service you have already received, based on the total price.
We will confirm your request and acknowledgement in writing, for example by email. If you did not make this request and acknowledgement, or we did not send you this confirmation, we will refund you in full.
4. Consumers in the United States
If you live in California
If you reside in California, you have the right to cancel your purchase at any time before midnight of the fifth business day following the date of the purchase. If you exercise this right, we will issue a full refund of the amount paid.
To request a refund under this provision, please contact us at support@roohy.com before the cancellation deadline. Refunds are processed using the same payment method used for the original transaction, and no additional fees are incurred for the reimbursement.
Rights under other state laws
If the laws of your state of residence grant you additional rights in connection with automatically renewing subscriptions, we will comply with those requirements.
5. Note for residents of Brazil and Colombia
If you live in Brazil
If you are a customer located in Brazil, you have the right to cancel your purchase within seven (7) calendar days from the date you enter into the contract. To exercise this right, please contact us by email at support@roohy.com within that 7-day period. We may ask you to provide your order details or other information necessary to verify and process your cancellation.
If you live in Colombia
Right of withdrawal (derecho de retracto). If you are a consumer located in Colombia, you may withdraw from your purchase within five (5) business days from the date the contract is concluded, without giving any reason, in accordance with Article 47 of Law 1480 of 2011. To exercise this right, please write to us at support@roohy.com within that period. We will refund the full amount paid to the original payment method no later than thirty (30) calendar days from the date you exercise the right.
Payment reversal (reversión del pago). If you paid by credit card, debit card or another electronic payment method and you were a victim of fraud, the payment was not requested or authorised by you, you were charged more than once, the Service was not provided to you, or the Service does not correspond to what you ordered, you may request a reversal of the payment in accordance with Article 51 of Law 1480 of 2011. To do so, please submit your claim to us at support@roohy.com within five (5) business days from the date you became aware of the issue. We may ask for information necessary to process your request.
6. Form you can use to withdraw
(Complete and return this form only if you wish to withdraw from the contract.)
To: Lerulya Limited email: support@roohy.com
Subject: Exercise of the right of withdrawal
I hereby notify you of my withdrawal from the contract for the purchase of the following service:
Service Name: Roohy
Ordered on / Date of Purchase or Trial Start:
Full Name:
Email Address Used for the Account:
Payment Method Used:
Date of Request:
(Signature required only if this form is submitted on paper)
7. Getting in touch
If you have any questions about a refund or about this document, please write to us at support@roohy.com.